Privacy Policy

I. Our Commitment to Your Privacy

NEUNAIL LLC (“we,” “us,” “our,” or “Company”) operates the website neunail.shop (the “Site”). We are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, sign up for our newsletter, or otherwise interact with our services. Please read this policy carefully. By accessing or using the Site, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the Site.

We adhere to applicable data protection laws and principles, including those of the United States and internationally where we operate. We are transparent about our practices and provide you with control over your personal data. This policy may be updated periodically to reflect changes in our practices, technology, legal requirements, or services. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of the Site after such modifications constitutes your acknowledgment and consent to the updated policy.

II. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Information You Provide Directly

This is information that identifies you personally and is voluntarily provided by you when you interact with our Site. It includes:

  • Identifiers: Name, billing and shipping address, email address, telephone number, username, password.

  • Commercial Information: Records of products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies.

  • Financial Information: Payment card numbers, expiration dates, and security codes. As detailed in our Payment Methods policy, we do not store raw payment card data. It is processed directly by our PCI-DSS compliant payment processor, Stripe.

  • Communications: Contents of messages, inquiries, reviews, or feedback you send to us via contact forms, email, or chat.

  • Profile Data: Your interests, preferences, and shopping behavior if you create an account or wish list.

  • Promotional Participation: Information you provide when entering a contest, giveaway, or survey.

B. Information Collected Automatically

When you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Usage Details: Details of your visits to our Site, including traffic data, location data (at the country/region level), logs, and other communication data and the resources that you access and use on the Site.

  • Device Information: Information about your computer and internet connection, including your IP address, operating system, browser type, and device identifiers.

  • Cookies and Similar Technologies: For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy section below.

C. Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Social Media Platforms: If you interact with us on social media (e.g., Instagram, Facebook), we may receive basic profile information (e.g., name, email if you use a social login feature).

  • Analytics Providers: Such as Google Analytics.

  • Payment Processors: Such as Stripe, who confirm the completion of your transaction.

  • Advertising Networks: Who help us understand the effectiveness of our advertising.

III. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Fulfill Your Orders and Provide Service: To process and ship your purchases, manage your account, send order confirmations and shipping notifications, and provide customer support.

  • To Communicate With You: To respond to your inquiries, send you important administrative information (e.g., policy changes, security alerts), and, with your consent, send you marketing communications about new products, promotions, and news we think may interest you.

  • To Improve Our Site and Services: To analyze how our Site is used, diagnose technical problems, monitor and prevent fraud, personalize your experience (e.g., recommend products), and develop new features and services.

  • For Legal and Security Purposes: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests; to enforce our Terms and Conditions; to protect the rights, property, or safety of NEUNAIL LLC, our customers, or others; and to detect, prevent, or otherwise address fraud, security, or technical issues.

  • For Marketing and Advertising: To deliver targeted advertisements to you on our Site and on third-party websites based on your browsing behavior and interests (you may opt out of interest-based advertising—see “Your Choices” below).

Legal Basis for Processing (For EEA/UK Residents): Our legal bases for processing your personal data include: (a) performance of a contract with you (e.g., fulfilling your order); (b) your consent (e.g., for marketing emails); (c) compliance with legal obligations; and (d) our legitimate interests (e.g., improving our services, fraud prevention), provided such interests are not overridden by your data protection rights.

IV. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their promotional purposes. We may share your information in the following limited circumstances:

  • Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analysis, email delivery, hosting services, and marketing assistance. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • Legal Compliance and Protection: As required by law or if we believe disclosure is necessary to comply with a legal obligation, protect our rights or property, or the safety of our users or the public.

  • With Your Consent: We may share your information for other purposes with your explicit consent.

V. Cookie Policy and Tracking Technologies

What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They are widely used to make websites work more efficiently, provide reporting information, and help remember your preferences.

Types of Cookies We Use:

  1. Essential/Strictly Necessary Cookies: Required for the Site to function. They enable core functionality like security, shopping cart, and account login. You cannot opt out of these.

  2. Performance/Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics). They collect anonymous information about page visits, error messages, etc., to improve performance.

  3. Functionality Cookies: Allow the Site to remember choices you make (like login details, region, language) to provide enhanced, more personal features.

  4. Targeting/Advertising Cookies: Used to build a profile of your interests and show you relevant ads on our Site and others. They are set by us or our advertising partners.

Your Cookie Choices

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline or delete cookies. However, if you do so, some parts of the Site may not function properly.

  • Browser Settings: You can manage cookies through your browser’s settings (typically found under “Privacy” or “Security”).

  • Advertising Opt-Out: To opt out of interest-based advertising by participating companies, visit the Digital Advertising Alliance’s (DAA) opt-out portal at www.aboutads.info/choices or the Network Advertising Initiative’s (NAI) portal at www.networkadvertising.org/choices.

VI. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Using SSL (Secure Socket Layer) encryption on our checkout and account pages.

  • Regularly reviewing our data collection, storage, and processing practices.

  • Restricting access to personal information to employees, contractors, and agents who need to know that information to process it for us and who are subject to strict contractual confidentiality obligations.

  • Using trusted, PCI-compliant payment processors (Stripe) for all financial transactions.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

VII. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access and Portability: You can request access to the personal information we hold about you and, in some cases, request a copy in a structured, machine-readable format.

  • Correction: You can request that we correct inaccurate or incomplete personal information.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., where we need to retain data to comply with a legal obligation).

  • Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email. Even if you opt out, you will still receive transactional emails related to your orders.

  • Do Not Track: Some browsers have a “Do Not Track” feature. Our Site does not currently respond to “Do Not Track” signals.

  • Account Preferences: You can update your account information and communication preferences by logging into your account on the Site.

To exercise any of these rights, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

VIII. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements. For example, we retain order information for tax and warranty purposes for a minimum period required by law (typically 7 years). Inactive accounts may be de-identified or deleted after a period of inactivity.

IX. International Data Transfers

NEUNAIL LLC is based in the United States. If you are located outside the U.S., please be aware that any information you provide to us will be transferred to and processed in the U.S., where data protection laws may differ from those in your country. By using our Site or providing us with your information, you consent to this transfer, storage, and processing.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, for such transfers where required.

X. Children’s Privacy

Our Site is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe your Child has provided us with personal information, please contact us. If we learn we have collected personal information from a Child without verification of parental consent, we will delete that information promptly.

XI. Third-Party Links

Our Site may contain links to other websites that are not operated by us (e.g., social media platforms, manufacturer websites). This Privacy Policy applies only to our Site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

XII. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

NEUNAIL LLC
Attn: Privacy Officer
Email: neunailart@gmail.com (or neunailart@gmail.com for general inquiries)
Phone: +12762635013
Address: 1500 N Grant St, Ste R, Denver, CO 80203, US

We will endeavor to respond to your inquiry within a reasonable timeframe.